Privacy policy

Information collected through the quote form

The quote form collects the pickup location, destination, journey date, return date when supplied, passenger quantity, journey type, name, phone number, email address and any additional notes entered by the customer.

The website also records the page used to submit the enquiry and limited technical information needed to protect the form from spam or repeated abuse. Security logs may contain a one-way hash connected to the submitting network address, the submission result and basic journey locations.

How the information is used

The information is used to review the requested journey and contact the customer about coach or minibus hire. The form sends the enquiry to info@yescoaches.co.uk.

Technical information is used to operate the website, investigate failed submissions and reduce automated form abuse.

Legal basis

Quote information is processed because the customer has asked Yes Coaches to take steps in response to a transport enquiry. Security information is processed for the legitimate interest of protecting the website and its enquiry form.

Retention

Email enquiries are retained according to the business's normal customer-service and booking procedures. Website security logs should be reviewed and deleted when they are no longer needed for form protection or troubleshooting.

Sharing

Information may be shared with service providers that host the website or deliver email. Journey information may also be shared where it is needed to review transport availability or arrange a requested booking.

Your rights

Customers can ask about personal information submitted through the website, request a correction or raise a privacy concern by emailing info@yescoaches.co.uk.

Contact details

Yes Coaches can be contacted at info@yescoaches.co.uk, by telephone on 0203 870 5196, or at 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE.